Akasha Counselling

Guidelines For New Clients

Welcome, and thank you for choosing us to support you on your journey.

To ensure that your experience with us is clear, safe, and respectful, please review the following guidelines before your first session.

Confidentiality

Your privacy is our priority.

  • All sessions are strictly confidential.

  • Information you share will never be disclosed to anyone without your written consent, except where required by law (for example, if there is a serious risk of harm to you or others, or as required by a court order).

  • We store your information securely in line with data protection regulations. You can view our Privacy Policy here.

What to Expect

All our counselling sessions are held online, so you can access support from the comfort of your own space.

  • Your first session is an opportunity for us to get to know each other and discuss what brings you to counselling.

  • You’ll be able to share your goals, concerns, and what you’d like to get out of the process.

  • Together, we will create a plan that works for you at a pace you’re comfortable with.

How to Prepare

A little preparation can help you get the most out of your sessions:

  • Check your email: We’ll send confirmations and important updates from [email protected]. Please add this address to your safe sender list (whitelist it) so you don’t miss anything.

  • Set up a private, quiet space: Choose somewhere you feel comfortable and won’t be interrupted.

  • Ensure a strong internet connection: A reliable Wi-Fi connection helps your session run smoothly.

  • Make yourself comfortable: Have a drink of water, a cup of tea, or anything else you need nearby.

  • Optional: Jot down any thoughts or questions you’d like to bring to the session.

  • There’s no “right way” to prepare emotionally. Simply come as you are.

Cancellation & Rescheduling

We understand that plans change.

  • Cancellations or rescheduling with more than 48 hours’ notice: You will receive a full refund or can reschedule at no cost.

  • Cancellations with less than 48 hours’ notice: The full session fee will be charged as a cancellation fee.

  • Missed appointments: If you do not attend without notice, the full session fee will apply.

  • It is your responsibility to cancel or reschedule if you are unable to attend.

  • There are links to reschedule and/or cancel your appointments in the online calendar event, and the confirmation/reminder emails that we send out.

A Final Note

Starting counselling is a brave step toward understanding yourself and creating the change you want in your life.

Healing isn’t a straight path, but every session is a step forward. A chance to gain clarity, build resilience, and move toward a life where you feel more grounded and at peace. We’re here to walk this journey with you.

Life Doesn’t Have to Feel This Heavy

Whether you are seeking peace for yourself or to heal a relationship that has become difficult, Akasha Counselling can help to ease your burden.

Our experienced team offers individual and relationship counselling focused on confidential and personalised support.

This isn’t just talk therapy. It’s a gentle return to yourself, at your own pace.

We are committed to providing compassionate, confidential, and effective mental health care for individuals and couples.

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